Can't log on the game

Quote from Feucis

Hi, I tried playing today to relax but when I used my login info it said my username or password were incorrect. I'm certain they are correct because i log on the site with the same info. Does anyone know how to fix this? (I also patched the launcher today)

Hey Feucis,

Do you use any kind of browser translator?

Quote from GohanPL

Cześć SERWER DragonBall Global jeszcze istrnieje ? czy mozna wrócić do Gry ?

Cześć mój przyjacielu! Tak, gra nadal istnieje, możesz wrócić w każdej chwili.

Quote from Verdant

Hey Feucis,

Do you use any kind of browser translator?

Hey Verdant,

I don't use translators, no.

Are you using DBOGLauncher to open the game, or DBOG itself?

Quote from IFobosI

Hi, I'm a new player and I have the same issue: I can't log on the game.

99% of the issues are opening DBOG instead of DBOGLauncher, using forum credentials instead of game credentials, or having used a browser translator during account creation. Can you check those please?

Quote from IFobosI

Don't I have to use the website credentials to log on the game?

Yeah, but there are 2 sets of website credentials. One is here, on the forum, and that is the set that does not work on the game. You need to register at dboglobal.to, the main site, and then use THOSE credentials to log into the game. It's annoying, I know. We're making a new website and forum this year to solve this problem.

Quote from Verdant

Yeah, but there are 2 sets of website credentials. One is here, on the forum, and that is the set that does not work on the game. You need to register at dboglobal.to, the main site, and then use THOSE credentials to log into the game. It's annoying, I know. We're making a new website and forum this year to solve this problem.

It's not annoying to me. I even didn't had a forum account on the first place. Now I have. But, I'm doing everything the right way and still don't make it to log on the game.

Check the Common Installation Issues thread and see if any of that is affecting you