The DBOGR operates differently as in the past. We have different plans,different ways to deal with things (depends of priorities) and criteria to help people around.
Many things are planned and slowly we are adding into the game and staff.
Indeed it is operating different to in the past. The server is now encountering a different set of challenges than previously, but honestly I see no other solution as I said in my original post because this community will be the same. It's been the same since dbocom (except back then there was no discord /direct line where people could message Citrinate).
Sure, you might have different in-game plans, ideas, and executions, but we are talking about how we can help Verdant achieve this. And going by his post, it's not with the community sending him thousands of DM's every day. That's certainly not the plan according to his post, reading in between the lines here.
- Related to Staff Members: Can be useful, and not. In the end they will always spam around channels and demand for quick solution(and its fine, we have a great and helpful community that helps eachother) also, they can use also the Search button above, because with a bit of search they will have also some answered problems that have been solved already. In this way they won't wait for a reply
Sure, people will always spam channels and ask for help. That's not the problem here. The problem is people directly asking Verdant where it's spoiling the direct line of communication, disrupting his time, and not funneling issues into tickets where things need to be kept. People change discord names, there's a whole heap of reasons as mentioned in his thread.
- On ticket system GM/Mods and Devs are already assigned and they deals already
- We are already doing bug tracking and also thanks to the players.
I'm aware you are already doing bug tracking and helping with tickets but I'm curious into how those bugs are being dealt with. What is your process after they are reported? Where are they kept afterwards so that they can be a list?
For example here is a ticket I submitted of a bug:
'Yeah it will probably be reworked later so that issue won't interfere with other players'. You provided an answer to my question, but what did you do after this bug report? Was it logged on trello or zoho bug tracker? At least pinned on discord?
- As Verdant said, probably hence 2.0 is out there will be a public test server. For now we have enough qualified testers for it.
I'm confused, I never said there needs to be more testers in this thread? I assume and am sure the ones you guys have are already doing their job, but regardless I'm looking forward to that day.
Indeed the ticket response time is high because there is a lot in pending status or some on-going, but if people are doubling up on discord and spending time dming you then there is less chance those tickets will be answered due to dealing with discord messages from my understanding.
Thank you for your understanding and for providing me with extra insights I really appreciate it.