When i was level 27 on other acc that didnt happen, so i pressume its bug with gift box or its something else that we are unaware.
Posts by xSmileR
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Try to relog maybe its there but you you cant see it ?
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Its not a bug, if you have English patch you can read what it drops and it says "You can get various awards in props & and other items until you reach level 70 however, there may be nothing in the box at times."
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Bug with "Holly" quest, when you click on the fence nothing happens.