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  • FaceFisted

    Reacted with Like to Verdant’s post in the thread Accounts Stolen.
    Reaction (Post)
    (Quote from Raptyrox)

    We already banned those responsible. We're just trying to figure out what to do about the players who lost stuff.

  • FaceFisted

    Reacted with Like to Waris’s post in the thread Accounts Stolen.
    Reaction (Post)
    Just create a 6 digit PIN system for trading, item drops, mail, AH etc or simply when selecting a character you have to enter your PIN and it will prevent theft.

  • Verdant

    Replied to the thread Accounts Stolen.
    Post
    (Quote from GeneralCaveman)

    This is what we're trying to avoid because this process is very time consuming. That's why we were looking at a one size fits all kind of thing, but it seems there's no good way to do this. I'm still not sure we should…

  • GeneralCaveman

    Replied to the thread Accounts Stolen.
    Post
    (Quote from Verdant)

    I like the suggestion of the one time compensation. It could be equal to what they had lost, similarly with the DBOGUR reward. Ask for proof they had these items if needed, and offer the exact amount they lost or zeni in replacement…

  • Verdant

    Post
    You need a working operating system to play the game, yes

  • vizual99

    Post
    than i need to uncrack it ?

  • Verdant

    Post
    If your windows is cracked that is the problem.

  • Verdant

    Replied to the thread Accounts Stolen.
    Post
    Guys, I am not asking for advice on security or multifactor auth, and pin numbers are not going to solve this issue. We are asking for feedback on how to help players who have had their items stolen, or whether to help them at all.

  • Raptyrox

    Replied to the thread Accounts Stolen.
    Post
    (Quote from Verdant)

    Offer them a one time compensation, similar to dbour reward. Should give them a boost to start over.

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