Prielas

Bon je viens de reçevoir un message du support :

Hello,

We just got informed that the person in charge of payments will be away for 2 weeks that why, I invite you to use "Card31" where you can submit your "Neosurf" code to get automatically your cash points.

I apologize for the delay and inconvenience.

Et je viens de voir que le moyen de paiement avec Neosurf n'existe plus =(

Et je ne trouve pas ou rentrer mon code Neosurf sur le site card31

Alors j'ai reçu le même message, et je ne comprends pas non plus quoi faire avec ce code.

Je te laisse la totalité de la discussion, si tu comprends quelque chose n'hésites surtout pas à m'éclairer ,)

Prielas
Newbie

Likes Received1Posts1

• Tuesday, 10:03 pm

Hi,

I used a 50€ card from Neosurf some hours before, but my account didnt reiceived any cash point.

When i'm trying to use the code from this card i have some message saying me "this code is alreay used", so obviously the money was reiceived on your side.

Thank you to fix that as fast as possible.

Have a good evening.

•  Edit

• Team Manager Likes Received638Posts1,015News5
  • Wednesday, 12:31 am

  Hi,

  
  

  What's your account name?

  ID of transaction or anything related to transaction?

  
  
• Online Prielas Newbie Likes Received1Posts1
  • Wednesday, 12:39 am

  hello,

  
  

  My account name is Prielas.

  
  

  Id of transaction? the ID of the card i bought?

  
  

  Thanks for your answer

  •  Edit
• Team Manager Likes Received638Posts1,015News5
  • Wednesday, 12:47 am

  Yes, anything related to transaction.

  
  
• Online Prielas Newbie Likes Received1Posts1
  • Wednesday, 6:22 am

  Good morning,

  
  

  So i bought the card from this website: https://www.offgamers.com/search/index.htm?keyword=neosurf

  
  

  Card name: EUR50 Neosurf Voucher

  
  

  Serial : xxxxxxxxxx

  
  

  Expiration: 19/07/2019

  
  

  Price: 53.90€ + 1.85€ = 55.75€

  
  

  And transaction was made yesterday, around 16h10.

  
  

  
  

  Thanks for help.

  •  Edit
• Team Manager Likes Received638Posts1,015News5
  • Thursday, 1:17 am

  Hi,

  
  

  Thank's for providing these information's, i invite to wait 24 to 48 hours until the person in charge of payments comes back from his vacation, he will check your ticket and proceed to a solution.

  
  

  Thank you in advance for your patience.

  
  
• Online Prielas Newbie Likes Received1Posts1
  • Friday, 4:40 pm

  Hi,

  
  

  Should i wait for that person to contact me or should i do something specific?

  
  

  Thanks for your time and your answers.

  
  

  PS: I've found someone having the same problem than me, and from what i understood he used that card something like 1 week before. I dont know if that person opened a request to the support, here is the link to his profile: https://forum.dboglobal.to/wsc…php?user/57914-nebiros33/

  
  

  •  Edit
• Team Manager Likes Received638Posts1,015News5
  • Saturday, 7:11 pm

  Hello again,

  
  

  We just got informed that the person in charge of payments will be away for 2 weeks that why, I invite you to use "Card31" where you can submit your "Neosurf" code to get automatically your cash points.

  
  

  I apologize for the delay and inconvenience.
• Online Prielas Newbie Likes Received1Posts1
  • Yesterday, 9:26 am

  Good morning,

  
  

  I tried to use my Neosurf card on the Card31 option.

  
  

  I have a message saying "Card31 code invalid"

  •  Edit
• Team Manager Likes Received638Posts1,015News5
  • 21 hours ago

  Hi,

  
  

  Contact "newgameway" and let them know about the issue.

  
  

  If there is still an issue this ticket is still open and i invite you to be patient until the person in charge of payments comes back from his trip to solve the issue.

Salut

Tu as reçu tes points cash shop ?

Salut,

Non toujours rien... et toi?

Non , je dois attendre le retour de la personne qui gére les paiements

Bonjour,

J'ai envoyé un message au support, d'après ce que j'ai compris la personne qui s'occupe des problèmes liés aux paiements est actuellement en vacances et devrait être de retour d'ici quelques jours.

As-tu de ton côté pris contact avec le support depuis que tu as utilisé la carte Neosurf où as-tu été contacté par le support ce week-end? (Je leur ai parlé de toi et ai laissé un lien vers ton profil).