Alright so, when it goes to update the launcher, which is the screen I mentioned earlier, a box shows up and says: "Unhandled exception has occured in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Access to the path 'C:\Program Files (x86)\Dragonball Online Global\DBOGLauncher.exe' is denied."
This may help to figure out what's wrong.
I also retrieved my account, so that's good.