I think people should be more careful with their wording and not put the ENTIRE staff team on blast.
There are genuinely members of the staff team such as Hardlock for example that if given the opportunity really try to make this game a better experience; its even worse when you consider the rumors/possibilities that GMs themselves don't even have all the power that they should have, and those with lower ranks such as Mod though can only do so much.
Dude...we know that. Not everyone is a developer like Daneos. At the end of the day, the one making the shots or changing/adding any functionality to the game is well, up to him. Making such adjustment to such a large project is pretty difficult. We are not saying its easy. The people here are just angry due to the fact that nothing has changed and the player rate is dropping.