As per title, I've just attempted to start playing today. While creating my character however, I crashed to desktop with no error message, and have since continued to revieve crashes every time after the same length of time. Even after getting into the game proper, this continues. I have ensured that all data was downloaded properly by reinstalling the game from scratch, but still no luck. I've attached what I believe to be the game's error log, as well as the dxdiag log covering hardware specifications, in the hopes that this can be resolved.
New player, constantly crashing 2-3 minutes after launching client
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what antivirus do u have? i had bitdefender and no matter how i added this game to whitelist it kept crashing until i removed it and problem solved
i had same problem crashing after few mins of gameplay try another antivirus even if u dont have bitdefender use the trial version of other antiviruses and whitelist this game and see if the problem persists but first remove all antiviruses and see if this will solve it
i also faced this with win 10
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I seen in your logs you have windows 10, sigh, this game was designed on the platform of windows 10 thus many have no problems with lag or crashing and other have problems. There are many workarounds if you search for "windows 10" on here but many have had success installing the entire game on a windows 7-8 computer and coping the entire roughly 9gb folder to a flash drive and installing it on a win10 computer.
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I had that once on my old PC, the only way I found to fix it was format!
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same problem here. I do have bitdefender - but i 'd rather not remove software i paid for and otherwise works fine.
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You can whitelist the game over your anti virus if you resist to deactivate it.
Regards,
kuromi -
Perhaps u still have the key to Bitdefender right? Try uninstalling and see if this solves it then maybe contaxt bitdefender and tell them why u cant whitelist this game
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I have the same problem and the same antivirus, now i tried to install the game in a PC with win 7 and copy the file, last step will be uninstall bitdefender and try
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I have the same problem and the same antivirus, now i tried to install the game in a PC with win 7 and copy the file, last step will be uninstall bitdefender and try
try uninstalling bitdefender first thats easier and im pretty sure thats the cause
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try uninstalling bitdefender first thats easier and im pretty sure thats the cause
I found a Solution (so and so), get off all thread of bitdefender (antivirus, firewall, web protection, ecc). The important is that it work
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i told u the problem is most probably bitdefender
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The last reply was more than 365 days ago, this thread is most likely obsolete. It is recommended to create a new thread instead.
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